Delivery Information

  • BUYDENTAL at its own cost, guarantees to deliver products to all cities and states across Pakistan.
  • Buydental shall not be liable for delays resulting from incomplete address listings.
  • In the event of a reshipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment and any related fines/penalties.
  • All orders are shipped by the best transport/courier agencies and home delivered within approximately 3-5 working days after dispatch of the shipment.*
  • GOODS BEING DELIVERED TO COLLEGE/HOSTELS ARE SOLELY AT CUSTOMER’S RISK:In case the authorities of such places fail to accept the package, for any reason, Buydental will under no circumstances issue a refund or credit to the customer’s account, nor shall Buydental attempt re-shipment of the same order.
  • If the order does not contain any delivery date, the package shall be delivered at the first opportunity, as soon as possible.
  • Since transport/courier agencies do not deliver to P.O. Box address, customers are requested to provide full address with pin code / zip code.
  • NOTE: Billing Address shall mean the address where a customer receives the credit card bills. Shipping address shall mean the address where the order shall have to be delivered.
  • Generally, no deliveries can be made on Saturdays and Sundays. However, in case of emergency, solely at the discretion of Buydental, delivery may be made on Saturdays.
  • In case customer wishes to avail other alternate shipping options, Buydental may then suggest other options. On special request, Buydental may also provide special quotes for shipping, in case Dental goods order amount is large. Customer may send email to  sales@buydental.pk for further details.
  • In case of multiple orders, Customer may receive the same separately, depending on product availability and shipping locations.
  • All products shall be shipped from BUYDENTAL-Sialkot.
  • Buydental shall not give any refund, returns, replacement & exchange for reason of delay caused due to the carrier agency. However, at its sole discretion buydental may agree to provide credit which may be used for future orders.
  • Buydental shall intimate by email, in case of delay in shipping due to un-availability of stock or due to unusual delay in filling in order.

Shipping

  • Against each product on the website, an approximate time for shipment has been provided, which is merely indicative. Products may be shipped either earlier or later, depending on availability of product and other factors.
  • In Order to get an accurate estimate of shipment time, kindly email the order number or product names.
  • As much as possible, product orders shall be processed within 48-72hours of the order placement with Buydental. Expected shipment time is 4-5 business days*, all other factors being optimum.

Transit Risk

  • All orders sent by Buydental are fully insured, at no extra cost to customers.
  • In case of loss of order while ‘in transit’, Buydental shall re-process the order.
  • Buydental shall not be responsible for loss or any damages to package (full or partial),once the same has been delivered by the carrier agency at the address provided by the customer at the time of placing of order.

Tracking of Shipment

  • Buydental shall provide details of shipment via email alerts to the customer, once package is handed across to the carrier agency. The email alerts shall contain the transport/courier agency’s website details along with tracking number and expected date of delivery. The Customer may use the said details to keep a check on status of the package.
  • Please note that tracking numbers for orders shipped may take up to 24 business hours to become active. You can contact us to get Tracking ID of your order/parcel.

Requests for change of Postal Address

Postal Address as provided by the Customer may be changed within 24 hours of placing of Order, and not later, by making the said request via email to sales@buydental.pk.

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